Shopping Questions

What’s the average shipping time for my order?

Our inventory is selling so quickly, it may take up to 48 business hours to receive an update notification regarding your order status or tracking information. If for some reason your item is not in stock at the time of your purchase, we will contact you to let you know your options (cancellation, refund, alternative products available.) Once we ship your order, please allow 3-5 business days for domestic orders and 6-10 business days for international orders. Order processing & shipping times may be slightly extended during holiday and peak seasons.  

 

Do you have any free shipping codes for Dream Bags / online purchases?

We love our Rebel customers, and regularly run free shipping and promotional offers! Follow us on Facebook, Instagram and Snapchat to make sure you never miss out on #RebelLevel deals.

 

Why am I getting an “error” message when checking out?

If you receive an error message at checkout, the billing address entered may not match with the card, or you may have insufficient funds. Double check the information entered to ensure it matches with the card being used. If this does not fix the problem, please contact your bank.

 

What is the difference between the Rebel Dream Bag (full-size) and the Rebel Baby Dream Bag (petite)?

Size! For our smallest athletes, and our regular sized athletes looking for a cute, functional handbag, our Baby Dream Bag is a perfect replica of the original, just smaller!  The Baby Dream Bag shoe compartment will hold shoes up to a women’s size 6; it does not come with a Rebel charger.

 

Can I pay to have my Dream Bag personalized with my athlete’s name?

We currently do not offer individual personalization on our Dream Bags, however, the bottom front pocket of the Dream Bag is an open canvas! Should you decide to take it somewhere locally for embroidery, please send us some pictures so we can feature your special Rebel Dream Bag on our social media.  *Rebel Athletic is not responsible for any damage to your Dream Bag that may occur through personal customization.  **All Dream Bags come with a one year limited warranty in case of any manufacturing defects. In the event of a defect, Rebel Athletic is not responsible for replacement or reimbursement for bag personalization (embroidery, patches etc).

 

How long does the Rebel Charger that’s included with Rebel Dream Bag last?

3 hours of battery life after each full charge (the cord is at the bottom of the box)

 

Canceling / Changing Order

Once an order is completed, it cannot be cancelled or changed (adding/removing items, applying coupons etc). You may return or exchange eligible items by following the step-by-step Returns/Exchanges instructions listed below.

 

How do I make a return or exchange?

Don’t love something or it didn’t fit? We accept returns of unwashed, unworn Rebel Athletic merchandise with original tags attached within 10 days of receipt of shipment. 

Rebel Ruthless/Rebel Kicks – We gladly accept returns/exchanges of unworn, stain free and un-scuffed shoes in their original packaging within 10 days of receipt of shipment. Helpful Tip: When trying on your new shoes be aware of your environment, socks and hands.

Holiday Return/Exchange Policy

 

How long does a return take?

U.S. returns are processed within 24-48 hours after receiving the return shipment at our Rebel Athletic distribution center.  Refunds are issued to the original form of payment and typically process within 3-5 business days. 

 

Are you closed on holidays?

Our corporate offices are closed on the following days:

• New Year’s Day

• Memorial Day

• Independence Day

• Labor Day

• Thanksgiving

• Day after Thanksgiving

• Christmas Day

• Day after Christmas

Our friendly Customer Relations team will return all phone calls and emails upon returning to the office within 24-48 hours. Please allow 24-48 hours for our order processing and shipping teams to process returns/exchanges and outgoing shipments upon return. 

 

I fell in love with something, but I don’t see on your website anymore. Will it be re-stocked? 

We’re constantly innovating, releasing new products and we’ve even been known to do surprise re-stocks in some of our fan-favorite merchandise. Follow us on social media for live updates, exciting announcements and sneak peeks so you’ll be one of the firsts to know when new and re-stocked merchandise is available.

 

 

 

Where can I buy Rebel Athletic apparel, bags and accessories?

Rebel Athletic merchandise is exclusively available at www.rebelathletic.com and through our Rebel Athletic Dream Tour. We are excited to announce our 2017 – 2018 Dream Tour dates and locations! Start planning your visit to the Dream Boutique, our mobile shopping experience, by clicking here. We look forward to meeting you on tour!

 

 

WASH & CARE INSTRUCTIONS

Get your Rebel Athletic apparel so fresh and so clean using the following wash and care instructions.

Materials:

  • Clear, gentle PH balanced detergent, we recommend using Dreft.
  • PH balanced stain remover, we recommend Dreft Laundry Stain Remover. 
  • Squeaky clean, debris free sink.
  • Flat surface for air drying, clothes rack recommended to allow airflow while the garment air dries.
  • Two white towels.
  • Rebel garment. 
  • Icy water.  The most critical element to the care of your Rebel Athletic garments is the water temperature.

Pre-wash – Do not dry clean, hand wash only.  If any stains are present, we recommend pre-treating with Dreft Stain Spray.  Turn garment inside out.  Fill sink with cold water, add detergent and to two cups of ice.

Wash and rinse - Quickly submerge garment in the icy water-detergent solution.  Gently hand wash for 60 seconds and do not rub the fabric against itself.  Drain sink, remove the garment and fill the sink again with only icy water to rinse the garment. Repeat this last step if needed to remove any detergent residue. 

Drying – IMPORTANT!  AIR DRY ONLY, DO NOT USE A CLOTHES DRYER.  Turn the garment right side out, lay flat on a white, towel and insert another white towel within the body of the garment.  This will reduce drying time and avoid any possibility of color transference during the drying process.

Care – Once completely dry, hang the garment on a fabric covered hanger, don’t have one?  No worries, a plastic hanger without blemishes will work just fine.   For apparel that has a waistband made in Unicorn Hologram, Rainbow Sparkle, Mystique or has decoration (e.g. studs, crystals, vinyl), we highly suggest using a clamp-free hanger to deter indentations or damage to the garment.

Tip to remember when rocking your Rebel Athletic apparel: Perspiration, deodorant, hairspray, glitter spray, sunless tanning products and lotions may affect the color of your garment.  Take precautions to avoid transference.

Wash and care instructions for Rebel Athletic Dream Bags. 

Cleaning:  We recommend using a damp, white cloth to clean the inside of your bag.  Gently spot clean the high-density sparkle ONLY when necessary with a damp, white cloth. Do not use any harsh cleaners, chemicals or submerge in water as it will compromise the integrity of your Dream Bag.

Care:  Rebel Dream Bags are meant to last a lifetime of competitions, workout sessions or sleepovers so be mindful of what items you transport in the bag.  Our Dream Bags are durable and were initially designed with cheer athletes in mind.  Please avoid overfilling or using the bag to carry heavy objects. 

 

Care of Crystal Rebel Logo and embellished garments:  Lost a crystal or two?  We’ve got you covered!  Included with your purchase of a crystal-embellished garment or Dream Bag are complimentary replacement crystals should you have minor crystal loss due to normal wear and tear. We recommend using e6000 Craft Adhesive (can be purchased at any fabric, craft or multi-purpose store) to reattach the crystals.

 

Cleaning instructions for eye and face makeup brushes:

Materials:

Cold tap water

Your favorite makeup brush cleaner or baby shampoo

Dry, clean cotton towel

Cleaning instructions

  1. Wet the bristles under cold running water.  Position the brush downward to prevent water from entering the furrule (the part that holds the bristles in place) which can potentially cause accumulation of mold and the bristles to shed. 
  2. Place one or two drops into the palm of your hand and gently massage the tips of the bristles using a circular motion.  Use the same pressure you would when applying eye makeup. 
  3. Rinse then repeat if needed.
  4. Remove the excess water from the bristles using a dry clean towel.
  5. Allow the brush to air dry overnight with the bristles hanging off the edge of a counter or if you’re fancy, a brush drying rack.

Care instructions: 

  • Clean brushes regularly using the above instructions.
  • Keep two brush sets should you need a backup brush that is clean and ready to use.
  • Use the velvety soft, purple case to protect your Eye and Face Makeup Brush Sets while you are on the go.  

 

MODELING QUESTIONS

It’s my dream to become a Rebel Model! What do I need to do?

We love hearing your dream is to become a Rebel Model! Find out more about becoming a Rebel Model here

We ran an open casting call for three months via our social media pages this past summer.  We also did live on-location casting calls in various cities. We had over 7,000 submissions and selected 960 Rebel Models and Brand Ambassadors for the 2017 cycle.

Even though our 2017 Model Search has ended, there are still opportunities to join the Rebel family this season! Keep following us on social media so you can join the fun and win contests to become 'Rebel Royalty' as well as learn about opportunities to join our Rebel Model family in the future.  And, here's a fun fact - We’re on Instagram 24/7 and love seeing the ways our fans rock the Rebel Mark! Show us by using our hashtags and you may just see yourself featured on our official Instagram!

Stay tuned for exciting announcements regarding our nationwide Casting Call for our 2018 Models this spring.


GENERAL SUPPORT

I have a different question than the ones listed above. Who do I contact?

Our Customer Relations team is available Monday – Friday, 9am – 6pm. Please give us a call at 855.Rebel.68 or email us: 

• For Rebel Athletic retail questions, please email customerrelations@rebelathletic.com.

• For team sales questions, please email info@rebelathletic.com.

• For Rebel Model questions, please email model@rebelathletic.com. Please note, questions about how to become a Rebel Model, unsolicited applications and questions about casting call dates will not receive a reply as they are answered above.