REBEL ATHLETIC ONLINE STORE – RETURN POLICY
Thank you for shopping www.RebelAthletic.com! Don’t love something or it didn’t fit? We accept returns* of unwashed, unworn, unused Rebel Athletic merchandise with original tags attached within 14 days of delivery for a refund/credit of the purchase price, minus the shipping and handling and the retail value of the Gift with Purchase (GWP) where applicable. Please note, OMG Clearance merchandise, headwear (bows, headbands, hair elastics, etc), phone cases, keychains and cosmetics are final sale. Rebel Athletic merchandise personalized post-purchase are not eligible for return or refund. *International purchases are final sale.
Rebel Athletic is a fast-fashion brand. Current styles sell through quickly as new products are continuously being released! To ensure a smooth and efficient process for all customers, we do not accept exchanges. We encourage you to place a new order, securing the style/size/colorway needed.
Please read below for additional information and guidelines surrounding our Returns process:
- Proof of Purchase – Each online transaction has a unique order number. The order number associated with the item(s) being returned is required to receive Return Authorization.
- All markdowns/OMG Clearance merchandise, keychains, phone cases, cosmetics and all headwear are final sale.
- Gifts with Purchase are not redeemable for return, exchange, store credit or refund.
- All items for return are subject to inspection upon return. Should we deem the item(s) unreturnable you will be contacted by our customer service team and the item(s) will be returned to you.
- U.S. returns are processed within 48-72 hours after receiving the return shipment at our Rebel Athletic distribution center.
- Refunds are issued to the original form of payment and typically process within 3-5 business days.
Please follow the five-step process outlined below to kickstart the Returns process (domestic orders only):
STEP 1: Complete the Return Form provided within your shipment. You will need your order number to complete the return/exchange. To find this information, please refer to the email receipt or login to your store account on www.rebelathletic.com.
STEP 2: Go to www.rebelathletic.com/returns. Enter your order number in the text field to view a list of the products purchased within the original order. Select the item(s) you wish to return and select the reason for return. From there, a pre-paid shipping label will be generated for you to adhere to the return packaging. Please note - By using the generated pre-paid return label outlined in Step 2, you agree to a return shipping and handling fee of $9.99 - $12.99 (based on the shipping address), deducted from your refund.
STEP 3: Place your item(s) and completed Returns Form in a secure shipping box/envelope covering any previous shipping labels if re-using packaging. Adhere the pre-paid UPS return shipping label generated in Step 2 to the outside of your returning package. On the outside of your box, please clearly write RETURN and your online order number. Example: RETURN – 1000456789
STEP 4: Drop your returning package off with the shipping carrier designated on the shipping label.
STEP 5: Obtain a receipt/proof of drop off to ensure your package is indeed in transit and trackable.
If you opt out of using the generated return shipping label provided in Step 2, please mail your package through a trackable and insured carrier to the following address:
REBEL ATHLETIC - ATTN: Return/Exchange Processing [insert your order #]
2554 Tarpley Road, Suite 116
Carrollton, Texas 75006
Rebel Athletic is not responsible for merchandise lost in transit and/or merchandise mailed/shipped without verifiable tracking information. If you have any questions during the Returns process, please reach out to firstname.lastname@example.org check your www.rebelathletic.comaccount to see the status of your return.
Dream Bag Warranty
The Dream Bag One-Year Limited Warranty has been expanded and further defined with the following key updates:
All Rebel Dream Bags purchased through Rebel Athletic are covered by a limited, one-year warranty from the date of purchase. The Rebel Dream Bag One-Year Limited Warranty extends to the original purchaser, covering one year (365 days) from the date of purchase. The Rebel Dream Bag One-Year Limited Warranty covers the following manufacturing defects:
1. Glitter loss in non-abrasive areas, excluding corners, handles and straps.
2. Zipper malfunctioning from coiling, gaps or separations disallowing zipper closure
3. Non-working stopper
The Rebel Dream Bag One-Year Limited Warranty does not cover damages due to normal wear and tear, abuse/negligence, surface blemishes (stains, scratches, holes/tears), the natural breakdown of color, improper care, and/or incidental/consequential damage due to embroidery/customization.
To review the updated policies in full, please click here.
Rebel Athletic reserves the right to change or update www.RebelAthletic.com policies at any time.