REBEL ATHLETIC ONLINE STORE – RETURN POLICY
Thank you for shopping at RebelAthletic.com!
Don’t love something, or it didn’t fit?
We accept returns* of unwashed, unworn, unused Rebel Athletic merchandise with original tags attached within 14 days of delivery for a refund of the purchase price, minus the shipping and handling and the retail value of the Gift with Purchase (GWP) where applicable.
Exceptions: Please note Crystal Couture, Special Order, Crystal Monogram Bags, Swimwear, OMG Clearance merchandise, headwear (bows, headbands, hair elastics, etc), phone cases, keychains, and cosmetics are final sale. Rebel Athletic merchandise personalized post-purchase is not eligible for return or refund.
International Returns: We now allow returns of international purchases for refund or store credit. Please secure your own postage with tracking and notify us within 14 days of delivery confirmation.
Can I exchange for a different size? No, because Rebel Athletic is a fast-fashion brand. Current styles sell through quickly as new products are continuously being released! To ensure a smooth and efficient process for all customers, we do not accept exchanges. We encourage you to place a new order, securing the style/size/colorway needed.
How long will it take to get my refund? U.S. returns are inspected and processed within 5 - 7 business days after receiving the return shipment to our Rebel Athletic distribution center. Refunds are issued to the original form of payment and typically are processed within 3 - 5 business days after the returns inspections process.
IMPORTANT NOTICE: Rebel Athletic does not accept unauthorized returns. Packages received with individually created shipping labels and/or no Return Authorization will be denied and returned to the sender.
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RETURNS PROCESS GUIDELINES Proof of Purchase – Each online transaction has a unique order number. The order number associated with the item(s) being returned is required to receive Return Authorization. All Crystal Couture, Special Order, Monogram Bags, swimwear, markdowns/OMG Clearance merchandise, keychains, phone cases, cosmetics, and all headwear are final sale and not eligible for return. Gifts with Purchase are not redeemable for return, exchange, store credit, or refund. All items for return are subject to inspection upon return. Should we deem the item(s) unreturnable you will be contacted by our customer service team and the item(s) will be returned to you. |
Please follow the three-step process outlined below to kickstart the returns process (domestic orders only):
| STEP 1: Scroll down to the Welcome to the Returns Process section of this page and enter your online order number in the text field to view a list of the products purchased within the original order. Select the item(s) you wish to return and select the reason for return. From there, a pre-paid shipping label will be generated for you to adhere to the return packaging. Please note - By using the generated pre-paid return label outlined in Step 2, you agree to a return shipping and handling fee of $9.99 - $12.99* (based on the shipping address), deducted from your refund. *US domestic only | |
| STEP 2: Place your item(s) and optional Returns Form in a secure shipping box/envelope covering any previous shipping labels if re-using packaging. Adhere the pre-paid UPS return shipping label generated in Step 1 to the outside of your returning package. On the outside of your box, please clearly write RETURN and your online order number. Example: RETURN – 1000456789 | |
| STEP 3: Drop your returning package off with the shipping carrier designated on the shipping label, obtaining a receipt/proof of drop off to ensure your package is trackable. |
We love feedback and kindly request the completion of the Returns Form, available to download below.
Rebel Athletic is not responsible for merchandise lost in transit and/or merchandise mailed/shipped without verifiable tracking information. If you have any questions during the Returns process, please reach out to info@rebelatheltic.com or check your RebelAthletic.com account to see the status of your return.
Rebel Performance Shoe Risk-Free Guarantee
We believe you’ll love our performance cheer shoes. So much so that we want you to try them for up to five practices and love everything about your new shoes or return them for a full refund, no questions asked. In the spirit of this offer, shoes will be accepted as returns only and not as exchanges for another size. Risk-Free Returns will be accepted within three weeks of the original purchase date.
Rebel Performance Shoe Warranty
Rebel Shoes are covered by a 90-day warranty from the date of purchase. The warranty extends to the original purchaser, covering 90 days from the date of purchase for manufacturing defects.
Dream Bag Warranty
The Dream Bag One-Year Limited Warranty has been expanded and further defined with the following key updates:
All Rebel Dream Bags purchased through Rebel Athletic are covered by a limited, one-year warranty from the date of purchase. The Rebel Dream Bag One-Year Limited Warranty extends to the original purchaser, covering one year (365 days) from the date of purchase. The Rebel Dream Bag One-Year Limited Warranty covers the following manufacturing defects:
1. Glitter loss in non-abrasive areas, excluding the small front outer pocket, corners, material surrounding outer zippers, handles and straps.
2. Zipper malfunctioning from coiling, gaps or separations disallowing zipper closure
3. Non-working stopper
The Rebel Dream Bag One-Year Limited Warranty does not cover damages due to normal wear and tear, abuse/negligence, surface blemishes (stains, scratches, holes/tears), the natural breakdown of color, improper care, and/or incidental/consequential damage due to embroidery/customization.
To review the updated policies in full, please click here.
Rebel Athletic reserves the right to change or update www.RebelAthletic.com policies at any time.