risk free holiday returns and exchanges

HASSLE-FREE HOLIDAY RETURNS & EXCHANGES

'tis the season for giving… We know purchasing holiday gifts can be challenging, and that’s why we’ve extended our Returns/Exchanges window to support you with your gifting needs. We will gladly accept returns of unwashed, unworn Rebel Athletic merchandise with original tags attached within 14 days of Christmas/December 25, 2018, concluding on January 10, 2019, for online purchases made between November 14, 2018 – December 24, 2018.

 

We’ve also extended our Rebel Ruthless Risk-Free Guarantee for the holiday season. Love our Rebel Ruthless shoes at first try, or return unused by January 10, 2019, for a full refund no questions asked. Rebel Ruthless shoes must be stain free and un-scuffed, in their original packaging within 10 days of receipt of shipment. Helpful Tip: When trying on your new shoes be aware of your environment, socks and hands.

 

And yes, the returns/exchanges shipping is on us!

 

Please note the following helpful information:

  • Each transaction has a unique Order Number. This Order Number is required to move forward with a return/exchange on eligible items.
  • All Markdowns/OMG Sale merchandise and all headwear are final sale and are not eligible for return or exchange.
  • Gifts with Purchase are not redeemable for return, exchange, store credit or refund.
  • Once an order is placed, it cannot be canceled or changed (adding/removing items, applying coupons etc).
  • ·       All items for return or exchange are subject to inspection upon return. Should we deem the item(s) unreturnable you will be contacted by our customer service team and the item(s) will be returned to you.
  • U.S. returns are processed within 24-48 hours after receiving the return shipment at our Rebel Athletic distribution center.  Refunds are issued to the original form of payment and typically process within 3-5 business days. 
  • Our products sell through quickly. In the event of an exchange, we cannot guarantee the availability of the original item and/or size purchased.
  • All Dream Bags are covered by a one-year warranty from the date of purchase.

 

To begin the returns/exchanges process, please begin with entering your order number at the top of the page.

 

Starting January 11, 2019, our regular Returns & Exchanges Policy resumes as follows:

Don’t love something or it didn’t fit? We accept returns of unwashed, unworn Rebel Athletic merchandise with original tags attached within 14 days of receipt of shipment. 

Rebel Ruthless Risk-Free Guarantee – Love our Rebel Ruthless shoes at first try or return unused for a full refund - no questions asked. Rebel Ruthless shoes must be stain free and un-scuffed, in their original packaging within 10 days of receipt of shipment. Helpful Tip: When trying on your new shoes be aware of your environment, socks and hands.

Dream Bag Warranty – The Rebel Dream Bag is covered by a one-year warranty from date of purchase

Additional Information -

  • Each transaction has a unique Order Number. This Order Number is required to move forward with a return/exchange on eligible items.
  • All Markdowns/OMG Sale merchandise and all headwear are final sale and are not eligible for return or exchange.
  • Gifts with Purchase are not redeemable for return, exchange, store credit or refund.
  • Once an order is placed, it cannot be canceled or changed (adding/removing items, applying coupons etc).
  • ·       All items for return or exchange are subject to inspection upon return. Should we deem the item(s) unreturnable you will be contacted by our customer service team and the item(s) will be returned to you.
  • U.S. returns are processed within 24-48 hours after receiving the return shipment at our Rebel Athletic distribution center.  Refunds are issued to the original form of payment and typically process within 3-5 business days. 
  • Our products sell through quickly. In the event of an exchange, we cannot guarantee the availability of the original item and/or size purchased.
  • All Dream Bags are covered by a one-year warranty from the date of purchase.

 

To kick-start the process of initiating a return/exchange, please input your order number in the field provided above.

 

Need assistance with your return or exchange?

Please reach out to shop@rebelathletic.com for support.